General Tour Terms & Conditions

TERMS AND CONDITIONS

The maximum number of people we can take on the tour is 24, which is first come first serve.

See specific tour for cost information.

A deposit is due on sign-up for each tour and then you will be invoiced for the remaining two payments. The second payment is generally due about three months before the tour and the final payment is due about six weeks before the tour.

If you pay by check please note that we can only accept checks from U.S. banks. All payments are in USD.

THE COST OF THE TOUR INCLUDES:
• All hotel accommodation and all meals except for lunch.
• All entry fees to the Tower of London and all other places to be visited.
• All travel including airport to hotel transfers.
• All tuition fees, materials and refreshments at our classes & workshops.
• All gratuities and tips at hotels, restaurants and other venues.

THE COST OF THE TOUR DOES NOT INCLUDE:
• Flights to London Heathrow from your country of origin. If you wish to travel through London Gatwick Airport, please advise and we will arrange transfer at extra cost.
• If you wish to wish to arrive earlier or depart later, any additional hotel accommodation costs will be at your own expense. We will be happy to assist you with these arrangements with our in-house concierge service.
• Extra personal expenses at hotels, for instance extra beverages, laundry, Internet, Telephone, Room Service, etc. The hotels will expect to hold a credit card number on check-in for any additional expenses you may incur. You will be responsible for settling these expenses on check-out.
• Gratuities to your coach driver are not included and will be at your discretion at the end of our coach section of the tour.

INSURANCE
We have full Tour Group Liability Insurance and our Coach Operator has the same coverage for when traveling. Please ensure that you have full up-to-date personal travel insurance to cover your complete trip from home back to home, which includes health insurance and baggage coverage.

HEALTH
The United Kingdom has a universal healthcare system that is mostly free for all residents through the National Health Service. Only treatment in an emergency department and for certain infectious diseases is free to people not ordinarily resident, such as visitors or illegal immigrants. Therefore, it is important that you arrive healthy and bring any medications that you need. If you have specific health issues, please inform us of any special requirements you may have. Due to the conditions of the historic sites that we will be visiting, it is very difficult to accommodate wheelchairs. We will endeavor to accommodate special dietary requirements where possible.

CHANGES TO THE ITINERARY
Needlepoint Now and Stitchery London reserve the right to alter or substitute elements of the itinerary due to circumstances beyond our control.

CANCELLATION POLICY
If you need to cancel your reservation, we will refund your deposit based on a given schedule. If you paid with a credit card, we will
deduct any bank fees we incur from your refund. See the specific tour for date information, but generally three months before the tour: 100% refundable, minus bank fees. Three months to six weeks before the tour: 75% refundable, minus bank fees. Less than six weeks to the start of the tour, no refunds; however, you are welcome to transfer your reservation to another guest. In this situation please contact us. All deposits are held in an escrow account dedicated to program expenses.

STILL HAVE QUESTIONS?
Contact Jeremy at hamiltonco@btconnect.com 011 44 20 8398 5550
or Elizabeth at editor@needlepointnow.com (541) 935-0238.